After 168 messages , we are no further forward what -so- ever. A VM support person suggested I should raise NEW query, so here goes. But of course this simply prolongs the rather hopeless search for an answer.
I have WLM on Win7 PC : yes I know its old software , but there is no reason why it should not work. It does "some of the time". HOWEVER , increasingly frequently I get :
Your IMAP command could not be sent to the server, due to non-network errors. This could, for example, indicate a lack of memory on your system.
Account: alan-xxx ; Server: imap.virginmedia.com ; User name: email@example.com
Unable to send or receive messages for the alan-xxx account. Header download for the 'Deleted Items' folder did not complete. Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity.
Server Response: Your IMAP command could not be sent to the server, due to non-network errors. This could, for example, indicate a lack of memory on your system.
Server: 'imap.virginmedia.com' ;Windows Live Mail Error ID: 0x800CCC0F; Protocol: IMAP
It is NOT memory : I've checked frequently and there is plenty spare on my PC. Every time you click "send/receive" the VM server refuses to connect , so it hangs , then gives this time-out message. Repeated tries eventually connect. (But often a message supposedly gets "sent" , but fails to "move" from my local outbox to local "sent items" , so you never know if its actually gone. ) Likewise , if you delete a message locally its keeps coming back from the VM servers. This has got a lot worse over the past couple of months. It varies a lot depending on the time of day.
Unfortunately I too get errors syncing my ntlworld & virginmedia accounts under WLM, if I then sync manually it works. I’ve set the same accounts up under Windows Mail app & there’s no problems there so it’s a Live Mail problem imo as it’s so out of date.
Well I migrated to Thunderbird , which seems to work fine , though just very occasionally it hangs very briefly. I fully understand WLM is ancient , but I guess we'll never know what changed recently to make it inoperable. It cannot be the code on my PC , so must be some VM upgrade that stopped it working.Whilst I agree it is unreasonable to expect VM to work with all "legacy" software , I still maintain their cust svcs really folk are extremely unhelpful, and offer no "tech" support. I was prompted to try their tech support "chat" a few weeks ago. That "service" is quite absurd. It is not real time...30 min response , so imagine how long it would take even to explain the issue let alone conduct a dialogue/ diagnostics. Just a joke.