(Email) Account is disabled.

[HopX]

Hello Community,

I'm hoping someone can please help.

As of just before midnight yesterday, one of my virginmedia.com email accounts stopped working.

Logging in to the email settings page, it states that '⚠️ Account is disabled.'

All the settings for that email look correct. I can't see any way to re-enable the email account.

Have I been hacked... bombarded with spam?

Thanks in advance for any solutions.

[albob]

https://community.virginmedia.com/t5/Email/Email-accounts-locked-mailbox-unable-unable-to-access-ema...

Note - you need to have an active Broadband account with VM to use their email system....

[HopX]

Thanks albob... I'll check it out now 👍

[Robert_P]

Hello HopX

Sorry to hear of the email access issues, we appreciate the confusion this can cause and for you taking the time to raise this via the forums. Welcome to the community.

Have you been able to follow the steps in albob's post regarding email access? If so, has this helped resolve the problems?

Rob