Virgin Media Community

[david_alton]

It is now 14 days since I have been able to access any of my e mail accounts .Ten of them (email adresses ) due to this fault .No one seems able to help and only promise call backs that either do not happen or call back try and then promise a further call back. This has cause me great expense and inconvenience to many people . I am sick and tired of being told "Well we emailed you " and having to explain that I do not have that service. I don't even think they believe me and when I tell them they will have to print it out ,put it in an envelope ,put a stamp on it and post it.Well I do not think people even know how to do that anymore. 

[DJ_Shadow1966]

Hello

I have escalated to the VM forum team, one of the VM staff will be along in this thread to resolve it for you.

Regards Mike

[Zak_M]

Good Morning @david_alton

Thank you for taking the time to post. 

I would like to ask you to attempt a few things to see if they work, 

• Please could you first attempt to log in via this link https://mail2.virginmedia.com 
• Secondly please could you try clearing your cache and cookies, if you would like some more information on how to do this you can find it here

Kind regards,

Zak_M

[david_alton · Accepted solution]

Tried no 1.   Forbidden 403

Trying no 2 ...again same result 

Forbidden 403

May I add that my wife has tried on her laptop , her work computer and  her iphone.  I have also tried on 6 different Amazon fire sticks including using a VPN 

I have lost count of the number of times I have changed the passwords on all 10 email accounts and may I add that the last 2nd level tech who called me back on Saturday out of desperation I think asked me for my password and tried it from her pc. You can guess the result  FORBIDDEN 403  . She promised someone would call back . They didn't

[david_alton]

14 days without email and you seem to have resolved it in hours.

What was the problem? Please share for others.

Thank you by the way .I had given up.

David

[david_alton]

Too good to be true.

Now having gone through all 10 of my email accounts I am still unable to access this one . 

[REMOVED] 

It is still forbidden 403

I have changed the password again ,just in case

Take another look please

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[david_alton]

Well this is not good .Your fix lasted just over an hour and now I have a forbidden 403 error message on all 10 email adress's again same as for the past 14 days.

[david_alton]

They have all failed now so back to how it was for the past 14 days. And you expect me to pay for a service I do not get. Time for me to move on and research a more liable email provider.

[Hollie_B]

Hi there @david_alton 

Thanks for your reply. Sorry to hear that you've not been able to log in again. I appreciate this is frustrating for you. 

I'll private message you now to take some details and get this looked in to. 

Thanks, 

[david_alton]

This has gone down yet again hours after your last fix .  I am without access to emails  403 forbidden    error message . Something has to be done about this recurring problem. I have to find a reliable provider.