@smithlink
Well,I am an old bloke too but let's see if I can help.
Error messages VM601 and VM603 relate to two separate unconnected issues:
1) VM601 is the error VM report when you have exceeded the limit they set on the number of messages sent in an hour, They have limits in order to prevent VM email accounts from being used by spammers to send spam emails in bulk.
I am not sure of the actual limits VM set but the limits are lower if you are sending from an email client, such as Thunderbird than if you are sending direct from your VM Webmail account on the VM website.
I would expect once that limit is triggered that you would be blocked from sending emails for an hour but then the block would be lifted an you could start sending again.
I will just ask whether you are you getting error VM501 rather than VM601? I ask that because I see that you say the error alludes to "too many names on sending list". That sounds more like error code - VM501 which is "too many recipients in an hour". That does seem more likely especially if you are sending emails to a large distribution list.
The fact is though that which ever error (501 or 601) you are getting the same principle applies - wait a bit and you should be able to resend without problems.
2) VM603 is the error VM report when an outgoing email is flagged as spam by VM's outgoing spam filters. VM filter outgoing emails for spam in order to prevent the VM email servers being blacklisted as senders of spam.
So this error relates to an email you have tried to send, not one you have received, hence the lack of spam in your spam folders.
It is difficult to know what caused VM to flag that outgoing email as spam but for what it's worth you might like to consider these:
- The spam filters are updated regularly so you may find the problem is resolved in a day or so
- If the email that generated an error includes a link to a website, try removing the link and resending it
- If you have another (non VM) email address) try sending the email from that address.
- Try saving the text of that email into a pdf file and sending that pdf as an attachment to a VM email.
You might like to post an extract from that error message, it will be something like:
" 552 5.7.0 SPAM Content Found (VM603) UmgUnJNIPau4XUmgVnrzf1"
The string of characters after the code may enable one of the forum team (VM employees who support this forum) to get the cause of the error identified for you but in the meantime I would try the above suggestions I made 😉.
I hope that makes sense.
Coenoby
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.
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