Over the years I have set up a few e mail accounts and used them for different reasons so that I was not deluged with spam/ email in my main email box. I have these set up so that they catch spam and auto forward genuine mail that gets into the inbox to the main email account. I am using the forward e mail facility provided within virgin e mail to forward these e mails to another virgin e mail address which is my main account.
In order to read e mails on my phone I only have to set up and connect the one e mail address.
Virgin has chosen to see this set up as "compromised" because I am forwarding e mails to another address and twice in the last few days blocked all the e mail accounts requiring password changes on all of them to recover, plus setting up the auto forwarding rules again. In addition I have had to change the passwords for all the accounts on my desktop e mail client and phone. To say the least this has been a pain !! especially as this has worked for years before without problem, and I fixed everything once and then it happened again.
If you are allowed to forward e mails then why is this happening, and will it continue to happen ? Is there anything else I can do to revert to my previous setup without problem ?
E mail below
Dear customer,
Recently we noticed suspicious activity on your Virgin Media email account, so as a security precaution we temporarily locked your mailbox.
Since then, you’ve successfully reset your password in order to unlock your account. We’re getting in touch to let you know why this happened and some further steps you should take to help you stay safe.
What happened?
An automatic forwarding rule was set up on this email account. This means that emails sent to your address have been forwarded on to a third-party address, giving them access to your emails. We believe it’s unlikely you set this up on purpose, so we have removed all rules and temporarily locked your mailbox as a precaution.
We’ve included an extract of the suspicious forwarding rule at the bottom of this email. It may look confusing, but all you need to do is take note of the date it was enabled; it’s important you review any emails received after this that may contain personal information, and, as a precaution, secure any online accounts that may be associated.
What should I do now?
Please take the steps below as soon as possible:
1. Check your antivirus software
We recommend you take this opportunity to check your antivirus software is up to date and run a full scan of your devices. Regular virus scans are essential for helping your devices to stay virus free. If you do not have antivirus software installed on your devices, we recommend you install it.
2. Update your online passwords
For added security, you should change the passwords for all your third party online accounts (for example online banking, retail and social media sites) in case they have been compromised due to email forwarding. For security reasons, please don’t use any passwords you’ve used before, or that you currently use elsewhere.
3. Reset any intentional forwarding rules
As a precaution, we’ve removed all forwarding rules from your account. So if there are any you do need set up, you’ll need to reset them.
For more information about security, please visit virginmedia.com/securityhub
Kind regards,
The Virgin Media team
Watch out for phishing: Virgin Media never asks for personal information by email. Check out how to detect and prevent phishing and other security related information at virginmedia.com/securityhub
Ps – this is an automatic message. Emails to no-reply@virginmedia.com aren’t read or answered personally.
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## Flag: autoforward|UniqueId:0|Rulename: autoforward
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