on 10-07-2021 20:31
Hi
I can't get through to support and my e-mail account is unavailable. How can I find out what the issue is i.e. has it been locked by VM?
Thanks
Answered! Go to Answer
on 12-07-2021 08:36
on 10-07-2021 21:01
@DREMOD wrote:Hi
I can't get through to support and my e-mail account is unavailable. How can I find out what the issue is i.e. has it been locked by VM?
Thanks
If you are seeing a mailbox unavailable try later type message when using VM webmail it may indicate that the mailbox has been locked by VM security.
However, this sometimes appears for more trivial reasons which are usually solved by refreshing the page or trying a different browser.
If that doesn't work then you will need assistance from the VM Forum Team. They will respond here sometime on Monday.
In the meantime try resetting the password for the email account concerned via your My Virgin Media account.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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on 12-07-2021 08:36
on 13-07-2021 15:51
Thank you both.
I have managed to get through on 150 and got this unblocked.
Appreciate your responses.
Regards
on 13-07-2021 16:18
Glad to hear this @DREMOD.
Please do not hesitate to contact us if you need any further help 🙂
Thanks,