on 30-01-2023 17:26
I have created a distribution list for a charity committee I run. Recently I had to add a name to the list.
When I create an e-mail and tell it to add everyone on the distribution list it uses the old list without the added name. I have checked the list and it definitely has the added name in it, and there is not a duplicate or near-duplicate (i.e. similarly named) distribution list for the same charity committee.
When this first happened I assumed it was because Virginmedia had not updated itself in some way, even though when I checked the list on screen it was correct. My assumption was that if I closed down my computer and opened it again (the standard Microsoft solution to most problems) it would have corrected itself, but it didn't. I then assumed that it would update after a few days, but over a week has passed and I still have the same problem - the distribution list has all the right names in it but when I click a composed e-mail to add members from that list it does not use the updated list but an old version which does not even show anywhere!
Does anyone else have this or a similar problem and, if so, have you found a work-around?
If not, can anyone think of a work-around anyway?
I would try to get a Virgin Technician to look at it for me and resolve it, but there no longer appear to be any such animals. When I ring the technical help line I am simply told to give my mobile number to receive a computer link to obtain help, but they never actually send such a link (and the reason I am ringing for help anyway is because I have tried all the usual resolutions such as rebooting my box etc and they have not worked so I need to speak to a human!).
Answered! Go to Answer
on 31-01-2023 15:24
To troubleshoot the issue, what happens when your select the distribution list from the address book and select Send e-mail, is the list of email addresses shown in the To field correct?
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on 31-01-2023 15:24
To troubleshoot the issue, what happens when your select the distribution list from the address book and select Send e-mail, is the list of email addresses shown in the To field correct?
--
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks
on 31-01-2023 16:43
Yes, it works then. Thank you for that, which is at least a workaround. But it is still an issue when I want to forward a mail to the group and therefore need it to select the right members when I go for that Distribution List.
31-01-2023 17:23 - edited 31-01-2023 17:33
In Address Book, select Search… field and type part / full name of distribution list and then press Enter key. If result shows more than one list then deleting the incorrect duplicates should resolve issue — be aware that deleted entries cannot be recovered so please exercise extra caution when making choice.
on 31-01-2023 17:39
Oh, that worked! What is really odd is that I created the name beginning with "Quaker", and then added the name of the committee. I have 2 Quaker committees, so when I looked in the address book at the entries beginning with Q there were only 3 there, one of which was an individual address beginning with Quaker and the other 2 of which were my committees. I can think of no reason why the wrong one never showed there. But when I did the search for "Quaker" an additional one beginning "Quaker" came up even though it never showed under "Q" - and that was the old version that kept replacing the one I wanted. I have deleted that one, and now I get the correct list. Thank you for that!
on 01-02-2023 17:55
Thanks for the update GrahamDragon however many apologies for the issues faced,
Do pop back up if you require further assistance.
All the best,