on 02-04-2022 13:51
Greetings to All,
I've been a VM customer for decades - until recently very happy. Latterly (6 months or so) I've had recurring Email difficulties:
1. Using Outlook, 'Send / Receive Failure'. This on 3 different Windows 10 machines. On these machines, this occurs when using / when not usuing a VPN.
2. Access to Webmail (via My Virgin Media) 'Forbidden'. This on 4 different Windows 10 machines and 3 different Android mobile devices. On these machines, this occurs when using / when not usuing a VPN.
3. Frequent 'Mailbox Unavailable' message, which appears to coincide with Outlook failure.
Can anyone advise me? Am I doing something wrong? (I've not changed anything for at least 5 years.)
Thanks in anticipation.
Richard Kempa
on 03-04-2022 14:10
Hi RichardKempa,
Thank you for your post and welcome to the community.
I'm very sorry to hear about the issue you've been having with your email address.
I have taken a look on our side and it does look as though you have spoken with the team regarding this previously.
What was previously advised with regards to this?
^Martin
on 03-04-2022 17:59
Hi Martin,
Thanks for your reply. Yes, I spoke to VM some weeks ago. The problem was cured within about 30 minutes. (I received no explanation of the cause.)
About 2 weeks later, access to Webmail was 'Forbidden' again, although Outlook access functioned correctly.
4 days ago everything stopped again. The Webmail message changed to 'Mailbox Unavailable'.
2 days ago everything started working again - I did nothing!
I found that phone contact with VM took ages, so I decided to contact the Community instead.
Although I can't imagine what it might be, I wonder if the cause lies at my end.
Your advice will be appreciated.
Yours,
Richard Kempa
on 05-04-2022 13:57
Thank you for confirming that @RichardKempa.
Does this happen on multiple devices or just the one device? Are you able to see if you can access your emails successfully without issue on a different device?
on 05-04-2022 15:27
From the original post:
1. Using Outlook, 'Send / Receive Failure'. This on 3 different Windows 10 machines. On these machines, this occurs when using / when not usuing a VPN.
2. Access to Webmail (via My Virgin Media) 'Forbidden'. This on 4 different Windows 10 machines and 3 different Android mobile devices. On these machines, this occurs when using / when not usuing a VPN.
To the OP:
Have you tried following the advice provided here: https://community.virginmedia.com/t5/Email/Email-accounts-locked-mailbox-unable-unable-to-access-ema... to change your password?
on 07-04-2022 14:26
It happens across multiple devices - both Windows 10 and Android. It happens when using and when not using a VPN.
Had some advice from Sololobo, which I'll try (Reset Password).
Let's see what happens.
Thanks for messaging.
Richard K.
on 07-04-2022 14:29
on 08-04-2022 15:52
Thank you for letting us know @RichardKempa.
Have you had any luck with the advice given by @Sololobo? If not please let us know so we can best help from here.
Thanks,
on 10-04-2022 12:59
To Akua_A:
Thanks for your message.
Since joining the Forum I've had no further difficulties. If / when they reoccur, I'll follow the advice to change my password.
I'll let the Forum know the outcome!
Richard K.
on 11-04-2022 13:17
Thank you @RochardKempa and that's great to hear.
Should you need any further assistance please do not hesitate to let us know and we will do all we can to assist.