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Diect debit set up confirmation

Louisetho1
Joining in

on ‎13-01-2023 13:27

I have just been sent a email confirming my direct debit  has been set up! I'm confused because I'm on the free trial and I've not been offered a price plan

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2 REPLIES 2

jpeg1
Alessandro Volta

‎13-01-2023 22:23 - edited ‎13-01-2023 22:24

They will have set up a direct debit in order to check that your bank details are correct and that you are able to pay when the free trial finishes.

Have you checked with your bank whether any money has been taken yet? VM take payment in advance, so if you cancel after the trial it should be returned. 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.
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Steven_L
Forum Team
Forum Team

on ‎15-01-2023 08:30

Hey Louisetho1,

Welcome back to the community and thanks for taking the time to post.
I’m sorry to hear of the issues that you’re having with your trial account at the moment. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L

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