@Stuart_Jones wrote:
I've run the IP address through Spamhaus checker and it is a PBL.
Who do I contact at virgin media to delist it?
I think 123reg are fobbing you off.
Firstly, their original reference to Spamhaus Zen suggests they do not have a full understanding of the zen.spamhaus.org blocklist. Zen is a combination of all Spamhaus IP-based DNSBLs into a single comprehensive blocklist to make querying faster and simpler. (It contains the full IP lists from their SBL, SBLCSS, XBL and PBL blocklists). So you cannot simply get an IP address removed from Zen.
To come to your question about getting delisted from the Spamhaus PBL blocklist. PBL stands Policy Block List and it contains IP addresses that should not be connecting directly to mail exchangers. In fact all Virgin Media IP addresses should be on Spamhaus PBL because VM home IP addresses are not designed to run email servers.
The fact that emails from your 123reg domain are sometimes flagged as spam is (I would suggest) more likely to be down to the SPF, DKIM and DMARC settings used with your domain. These are the rules used to protect email domains and addresses from being spoofed by third parties. If they are not implemented, or implemented incorrectly, that may well result in emails being wrongly flagged as suspicious.
It is also worth bearing in mind that there can be any number of reasons why spam filters flag an email as spam such as a url link in the email.
I suspect 123reg have just taken an easy option and passed you on to VM. However, I must admit to being a bit of cynic. 😮
I think you need to have another talk with 123reg. 😉
Coenoby
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.
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