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Deleting an old VM email address when no longer a VM customer

mikesimm9
Tuning in

Hi. I used to have VM broadband but switched a year or two ago.  I have 2 VM email addresses- one of which is a blueyonder.co.uk (which I don’t need any more)

 

Could anyone suggest how I can delete the BY account when I can no longer log in using a principal account. Thanks 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

Graham_A
Very Insightful Person
Very Insightful Person

@mikesimm9 A member of the VM Forum Team staff should be able to assist you with this when they reach this thread.  They will arrange for both email addresses to be deleted.  This should have happened 90 days after you closed the broadband account.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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2 REPLIES 2

Graham_A
Very Insightful Person
Very Insightful Person

@mikesimm9 A member of the VM Forum Team staff should be able to assist you with this when they reach this thread.  They will arrange for both email addresses to be deleted.  This should have happened 90 days after you closed the broadband account.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Gareth_L
Forum Team
Forum Team

Hello mikesimm9.

Thanks for your post and welcome back to our community.

We can arrange for both blueyonder emails to be deleted from here for you.

We will need to pass some basic security questions first though through a private message.

If you can check the logo top right of your screen that would be great. 
Regards     
Gareth_L