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ajclark
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Deleting a Virgin Email Address

How do I delete an old virgin.net email address or at least stop it auto forwarding to my new gmail address?  I have forgotten the log-in username and password.

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coenoby
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Re: Deleting a Virgin Email Address


@ajclark wrote:

How do I delete an old virgin.net email address or at least stop it auto forwarding to my new gmail address? 


I take it that you are no longer a Virgin Media Broadband Customer?

If that is true then it will need the help of a Forum Team member (VM employee) to sort that out for you.

Just sit tight and  they will get to this post but be aware that may take a day or two.

Coenoby

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Superuser
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Re: Deleting a Virgin Email Address

Before the Forum Team reach this thread please confirm whether you are a VM customer or not. I think we know the answer but it will speed up the whole process if we have a positive answer. If you are a customer please say if you can see the address in My Virginmedia, where, of course, you can delete it yourself. Thanks.


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ajclark
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Re: Deleting a Virgin Email Address

I am no longer a Virginmedia customer and I cannot access my old Virginmedia account.

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coenoby
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Re: Deleting a Virgin Email Address


@ajclark wrote:

I am no longer a Virginmedia customer and I cannot access my old Virginmedia account.


Thanks for confirming that.

Just to clarify, your email account should have been automatically deleted by VM (probably a long time ago!). However,the reason that you are still seeing emails autoforwarded to your new email account is that the VM account deletion process has not being completed fully .

The VM Forum Team should be able to arrange for your old  email account to be fully deleted from the VM system which will put an end to those annoying autoforwarded emails you are seeing.
Coenoby

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I am just another Virgin Media customer.
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