Deleted ntl account

[Telboy006]

Hello

I have been having trouble with a secondary ntlworld mailbox  re not sending  so 

I thought if I deleted it and reinstalled it might work but now I cannot reinstall it.

Can it be recovered please.?

[Sololobo]

Hidden away in VM's help pages under How to manage my Virgin Media email account here https://www.virginmedia.com/help/billing-and-payments/manage-email-account is the following (ambiguous) statement:

Please note, Virgin Media no longer offers the ability for customers to create new Virgin Media email addresses. Customers with an existing Virgin Media email address will not be affected; their mail account will remain as is.

By deleting the email account you are now unable to reinstate it, it may be considered to be a new email account in line with the first sentence.
However, referring to the second sentence should mean that, as an existing customer, you should be able to restore/recreate it.

It probably depends on how VM regard your secondary email account, as a pre-existing one or as a new one. 

I suspect if it can be recovered Virgin Media will have to do that for you.

[Telboy006]

Thanks for your reply. You state Virgin Media will have to help. Does that mean ringing 150 or can someone from the Forum team intervene as I have seen other members with the same problem have been helped.

Charles.

[Telboy006]

Hi

Is there a member of the forum team or someone from Virgin media can help me recover an accidentally deleted secondary NTL mailbox account. I am still an existing customer and this is not a new address.

Charles

[Adri_G · Accepted solution]

Hey Telboy006, thanks for posting and a warm welcome to our community forum 🙂

Sorry to hear about the issue with your email account that was removed by accident, in order to be able to help further with this I will send you a PM shortly here.
Please check the top-right corner there and you should see a purple envelope. Click this and you'll see my message.