Deleted email inbox

[Margela]

I left Virgin Media on the 18th May 2024 and was under the impression that I had 90 days before the email box was removed and all emails permanently deleted.

I have tried to access my emails today and found that I have been disconnected!  I have lost all my emails and I am in the middle of a dispute with Virgin Media, now there is no access! Was I informed wrongly about the 90 days?

[ravenstar68]

No - It should still be 90 days.  I'll flag this to the Mod team so they can get someone to try and assist.

[Ashleigh_C · Accepted solution]

Hi there @Margela 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced this issue with your service and thank you again for posting. I'd be happy to take a closer look into this with you via a private message. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

[Margela]

Thank you for replying to my message. I am sorry but your private message has not arrived. I will keep an eye out for it though. I have also a further complaint I would like to pass on to you whilst I am here. I have received texts and emails asking me to return your TiVo Box and Reuter. These items were returned on the 29th May at an official Yodel agency. I have a receipt and also photographic evidence of the assistant receiving my parcel and as this was 10 days ago I cannot understand why Virgin Media have not yet received them. Can you please advise me what to do as I cannot access anything to do with VM as I am no longer a customer. 

[Zach_R]

Hi @Margela,

I'm sorry to hear you're having some trouble. I can see that the private message has definitely been sent to you by my colleague so it will be sitting in your inbox awaiting a response.

To find the private message inbox, if you're using a PC or laptop you will see a plain envelope icon beside the profile image at the top. If you click on that it'll take you to it.

For a mobile device, you will have to click on your profile image and then select your inbox from the drop down menu that populates.

Let us know how you get on.

Thanks,
 

[Margela]

Thank you everyone for your help, my emailing system has now been restored.