Can anyone help me? I deleted a secondary email account in 2017 because it was hacked (confirmed by Virgin today).
Now my primary email account has been blocked at least 4 times and I have received 3 letters from Virgin in the last month saying the deleted account has been sending spam emails.
I have used online chat and called the helpline for almost an hour this morning but still not able to solve the problem. They put me through to security who said they could not help with accounts and I should call virgin back. I called back and was told they could not get into my account and to call back after 3pm!
If I cannot see the email account and Virgin cannot see the account because it has been deleted how can I resolve the issue and stop my main Virgin email account from being blocked?
The deletion process sometimes does not work correctly and the email address remains in some of the VM databases.
The forum team should be able to refer this to the email/it team so that the address can be fully deleted. They will contact you via this forum and are likely to request some information from you via private message.
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The letters have said I should change the passwords and check security which I have done many times. But as the problem stems from an email address that has been deleted so I cannot change the details for that email address.
Virgin confirmed the problem email address was deleted in 2017 so it must be something they have to change on their system to fully delete the email account.