Menu
Reply
SueC66
  • 5
  • 0
  • 0
Joining in
980 Views
Message 1 of 4
Flag for a moderator

Delete old ntlworld.com emails

Due to a house move last year and Virgin not being available at the new house I no longer have a Virgin account.  Before we left I forwarded my old ntlworld email address to my new one thinking after 90 days it would all switch off.  I am now still getting emails which are all spam.  On investigation I believe the email is known as "orphaned" and I need someone from the Virgin team to manually switch it off.  Can someone please contact me and do this.  Thanks

0 Kudos
Reply
Lee_R
  • 3.95K
  • 189
  • 397
Forum Team
Forum Team
829 Views
Message 2 of 4
Flag for a moderator

Re: Delete old ntlworld.com emails

Hi @SueC66, thanks for posting.

I am sorry to hear your former email address is causing issues.  I would like to take a closer look at this on your behalf. To enable me to do so, I am going to send you a private message.  Please look out for the purple envelope of the top right of your screen.

Regards


Lee_R

0 Kudos
Reply
Lee_R
  • 3.95K
  • 189
  • 397
Forum Team
Forum Team
733 Views
Message 3 of 4
Flag for a moderator
Helpful Answer

Re: Delete old ntlworld.com emails

HI SueC66

Just a quick note to ask if you're happy with the efforts and response of our forum team?

Regards


Lee

0 Kudos
Reply
SueC66
  • 5
  • 0
  • 0
Joining in
724 Views
Message 4 of 4
Flag for a moderator

Re: Delete old ntlworld.com emails

Yes thank you for your help - all sorted

0 Kudos
Reply