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Delete an old ntlworld email

howellsgaynor
Joining in

I have an old .ntlworld email address that has been hacked and locked.  How can I delete this account?

1 ACCEPTED SOLUTION

Accepted Solutions

coenoby
Very Insightful Person
Very Insightful Person

@howellsgaynor wrote:

 How can I delete this account?


One of the Forum Team (VM staff who support this forum) should be able to arrange that for you.

One of the team will contact you via this thread in the next day or so.

Coenoby

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.

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7 REPLIES 7

coenoby
Very Insightful Person
Very Insightful Person

@howellsgaynor wrote:

 How can I delete this account?


One of the Forum Team (VM staff who support this forum) should be able to arrange that for you.

One of the team will contact you via this thread in the next day or so.

Coenoby

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Ilyas_Y
Forum Team
Forum Team

Hi there @howellsgaynor, thanks for reaching out to us and a warm welcome to the Virgin Media forums. 👋🏼

I'm sorry to hear about the issues with the email. 😞
I will assist you on this and get this deleted.
I will send a private message - watch out for the purple envelope inviting you in.

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Ilyas_Y
Forum Team
Forum Team

Hi @howellsgaynor thanks for speaking with us today on the forums. 🙂

As advised - we have been able to make a request with my IT team to get this deleted within the next 5 working days.
Reach out to us for any other queries you may have and we'll assist.

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


RGibbons
Joining in

Please can someone delete an old ntlworld email that has been hacked 

Hi @RGibbons 

 

Thanks for posting on our community forum and so sorry to hear about the issue with your email

 

I'll drop you a private message now to collect some more information and investigate further, keep an eye on your inbox for a message from myself.

 

Regards

Travis_M
Forum Team

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Eddie_13
Joining in

My old ntlworld email account has been hacked. It is attached to my VM account. How can I change the VM account to my VM email address and delete the ntlworld email address

Hi @Eddie_13 

Welcome to our community forums and thank you for your first posts.

Sorry to hear your email was hacked and that you have been having issues trying to change and delete it. We can understand your concern and want to best help. To best look into this, I have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. 

Thanks,

Akua_A
Forum Team

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