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kevcharben
On our wavelength
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Message 1 of 10
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Delayed delivery of incoming e-mails

Is anyone else experiencing this.

I am having emails being delayed 60 to 90 minutes.

I have tested it by sending 3 'test'   emails from different accounts

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Superuser
Superuser
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Message 2 of 10
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Re: Delayed delivery of incoming e-mails

AFAICS incoming emails and those within Virgin Media are being delayed; flagged for @ModTeam

If you wish to try to find the cause of the delay copy the email's header into either of these tools:

Edit: Outgoing emails to domains other than those belonging to Virgin Media are delivered as expected; no noticeable delay.

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Superuser
Superuser
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Message 3 of 10
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Re: Delayed delivery of incoming e-mails

@ModTeam @用心棒

There's definitely an issue with inbound mail but it appears to be with Virgin Media's internal transport system rather than the mail exchangers themselves.

Actually the whole webmail platform appears slow.

I sent an email to my blueyonder.co.uk address at 15:34.  The log on my server shows the mail being accepted.

Nov 14 15:34:14 box postfix/smtp[55134]: B7BAB122A24: to=<myaddress@blueyonder.co.uk>, relay=mx.mnd.ukmail.iss.as9143.net[212.54.58.11]:25, delay=5.1, delays=0.13/0.03/2.2/2.7, dsn=2.0.0, status=sent (250 2.0.0 MXIN650 mail accepted for delivery ;id=MxBCgh32hwLMuMxBEguKmj;sid=MxBCgh32hwLMu;mta=mx6.mnd;d=20181114;t=163414[CET];ipsrc=77.68.89.100;)

At time of writing, I'm still waiting for the mail to arrive in my inbox.

Tim

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Superuser
Superuser
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Message 4 of 10
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Re: Delayed delivery of incoming e-mails

The mail finally turned up in my inbox

emaildelay.PNG

We've seen delays like this before.

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Superuser
Superuser
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Message 5 of 10
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Re: Delayed delivery of incoming e-mails

If more evidence is needed:

delay.PNG

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Graham
I am a VM customer. There are no guarantees that my advice will work. To say thanks click the kudos thumb. If I have solved your problem please click the helpful answer button.
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Jamie101
Tuning in
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Message 6 of 10
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Re: Delayed delivery of incoming e-mails

I have also been experiencing this all day, worst possible situation for me as i was in the proccess of trying to offer on buying a house,cant believe my luck

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Superuser
Superuser
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Message 7 of 10
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Re: Delayed delivery of incoming e-mails

Just an observation but why rely on email for a time critical process such as making an offer on a house purchase?  Telephones still exist and are excellent for time critical issues.

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Graham
I am a VM customer. There are no guarantees that my advice will work. To say thanks click the kudos thumb. If I have solved your problem please click the helpful answer button.
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Superuser
Superuser
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Message 8 of 10
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Re: Delayed delivery of incoming e-mails

My mails come through:

delay2.PNG

The delay is better than it was, but that doesn't really indicate an improvement in the problem.  It may be down to less email entering the system.

I've flagged the other thread to the @ModTeam and this one too.

Tim

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Jamie101
Tuning in
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Message 9 of 10
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Re: Delayed delivery of incoming e-mails

One in a million chance that my solicitors office whole phone network was down all day and my emails went awol

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Forum Team (Retired) Jen_A
Forum Team (Retired)
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Message 10 of 10
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Re: Delayed delivery of incoming e-mails

Hi all,

Just to confirm (as in other threads) that this matter has been flagged to Liberty Global and they've confirmed that an investigation is underway. I shall post updates when they become available.

Kind regards,


Jen
Forum Team