The reply from the Moderator was copied by TryToBeHappy yesterday. It is on page 32 of this thread as I write. It should still be on page 32 unless it has been moved or removed. I will copy it at the end of this message.
As yet, I have received no spam since altering my Webmail filter settings to Reject All SPAM messages. I am receiving other e-mails normally but I am concerned that an e-mail to me from a genuine new sender might be blocked. I guess that is the risk one takes by switching the spam filter to reject all spam.
Yesterday [Thursday 23 September] TryToBeHappy wrote:
I just got this..
Hi TryingToBeHappy
Sorry to hear this is happening
We recently changed the default SPAM settings in our webmail from 'Reject all SPAM messages' to 'Move message to Spam folder' which will potentially increase the number of SPAM emails contained in that folder. See below on how to change the SPAM settings for webmail.
1.Click the System menu icon on the right side of the menu bar and then click the Settings menu option
2.Select SPAM Settings
3.Select the required SPAM setting
4.Move message to Spam folder (default)
5.Reject All SPAM messages
6.Flag a message as SPAM but deliver to Inbox
7.Turn off all SPAM filtering
8.Navigating away from the SPAM Settings page will save the setting selected
9.Marking an email as SPAM or NOT SPAM in Virgin Media Mail will move that email to the relevant folder, but doesn't maintain that choice for future messages for that sender.
10.To permanently block an email from a particular sender that you identify as SPAM but the SPAM filter does not, you can set up a filter to delete any future messages.
11.If emails from a particular sender are being identified incorrectly as SPAM, save the sender as a contact. This will ensure that you receive all messages from that sender and it won't be identified as SPAM
