on 29-10-2021 16:34
I've received an email message as below. I've verified this and done as asked. I've run scans and reset password.
I've then received the same message again and my account was again blocked.
I've gone through this cycle three times now and keep getting blocked.
How do I break out? Can someone sat virgin please advise?
Our reference: VMIS158-SUSPICIOUS_ACTIVITY-F009411350
A device using your internet connection may be infected with malware
Answered! Go to Answer
on 01-11-2021 08:44
Hi SWSPINKS
Thanks for posting.
My apologies for the email issue. There was an email issue the other day that has been since resolved. Have you got this sorted and regained access since posting?
Let me know if you need further assistance.
Best,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 01-11-2021 08:44
Hi SWSPINKS
Thanks for posting.
My apologies for the email issue. There was an email issue the other day that has been since resolved. Have you got this sorted and regained access since posting?
Let me know if you need further assistance.
Best,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 01-11-2021 09:39
Yes I'm back in but I have previously been blocked on three occasions.
After a long web chat with the virgin team, I raised a complaint and wsas told this would be passed to the backend team and that siomeone would be in touch with me.
On ending the web chat, however, I immediately received and email saying that my complaint was resolved.
This is not the case.
I replied to this email saying so but haven't received a response. This was last Friday. The complaint number was C-2910211295.
Can you confirm this is still open and someone will be in touch?
Thanks.
Will
on 01-11-2021 11:26
Hi SWSPINKS // Will
Thanks for coming back to me.
I will PM you now so we can discuss the complaint further,
Best,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill