Connecting Outlook to VM Email

[Jonesey]

Hi all

I'm having trouble connecting Outlook 2010 to my VM account

I can access my mail through the VM pages and have used the same settings for Outlook  but no joy

Help!!!

[用心棒]

Is Outlook configured to use the following recommended settings; by default Outlook should autoconfigure itself to use IMAP and SMTP:

Incoming  

Account type	IMAP
Username	richard.branson@virginmedia.com
Server port	993
Authentication	Password
SSL/TLS	Yes
Server host	imap.virginmedia.com

or:

Account type	POP3
Username	richard.branson@virginmedia.com
Server port	995
Authentication	Password
SSL/TLS	Yes
Server host	pop3.virginmedia.com

Outgoing  

Account type	SMTP
Username	richard.branson@virginmedia.com
Server port	465
Authentication	Password
SSL/TLS	Yes
Server host	smtp.virginmedia.com

[Source; Email settings change]

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[Jonesey]

Hi, thanks for your response

Well, I'm halfway there. I can now get the Outlook interface open but it keeps on failing when sending a test message.

It logs on to the imap server ok but then I get:

Send test e-mail message: The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP).

[coenoby · Accepted solution]

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@Jonesey wrote:

Send test e-mail message: The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP).

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I would check that Outlook actually currently has stored the settings as recommended by VM.

Account type	SMTP
Username	richard.branson@virginmedia.com
Server port	465
Authentication	Password
SSL/TLS	Yes
Server host	smtp.virginmedia.com

A while ago it was quite common that Outlook would always default to Port 25 rather than 465 for a secure outgoing (SMTP) server.  If I remember correctly, to correct it the trick is to set or reset the  encryption method to SSL/TLS, and then change port 25 to port 465.

I have not  heard or seen that Port 25 default issue in Outlook for a while but perhaps it is still lingering on and it would explain the error you are seeing.😉

Coenoy.

[Jonesey]

Hi coenoby

That was it - all done now, thanks for your help

[Steven_L]

Thanks for letting us know that your issues have now been resolved @Jonesey.

Please let us know if you have any further issues.

Regards,

Steven_L