on 17-07-2021 15:06
Hi all
I'm having trouble connecting Outlook 2010 to my VM account
I can access my mail through the VM pages and have used the same settings for Outlook but no joy
Help!!!
Answered! Go to Answer
on 18-07-2021 16:14
@Jonesey wrote:Send test e-mail message: The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP).
I would check that Outlook actually currently has stored the settings as recommended by VM.
Account type | SMTP |
Username | richard.branson@virginmedia.com |
Server port | 465 |
Authentication | Password |
SSL/TLS | Yes |
Server host | smtp.virginmedia.com |
A while ago it was quite common that Outlook would always default to Port 25 rather than 465 for a secure outgoing (SMTP) server. If I remember correctly, to correct it the trick is to set or reset the encryption method to SSL/TLS, and then change port 25 to port 465.
I have not heard or seen that Port 25 default issue in Outlook for a while but perhaps it is still lingering on and it would explain the error you are seeing.😉
Coenoy.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.
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on 18-07-2021 13:59
Is Outlook configured to use the following recommended settings; by default Outlook should autoconfigure itself to use IMAP and SMTP:
Incoming
Account type | IMAP |
Username | richard.branson@virginmedia.com |
Server port | 993 |
Authentication | Password |
SSL/TLS | Yes |
Server host | imap.virginmedia.com |
or:
Account type | POP3 |
Username | richard.branson@virginmedia.com |
Server port | 995 |
Authentication | Password |
SSL/TLS | Yes |
Server host | pop3.virginmedia.com |
Outgoing
Account type | SMTP |
Username | richard.branson@virginmedia.com |
Server port | 465 |
Authentication | Password |
SSL/TLS | Yes |
Server host | smtp.virginmedia.com |
[Source; Email settings change]
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on 18-07-2021 15:13
Hi, thanks for your response
Well, I'm halfway there. I can now get the Outlook interface open but it keeps on failing when sending a test message.
It logs on to the imap server ok but then I get:
Send test e-mail message: The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP).
on 18-07-2021 16:14
@Jonesey wrote:Send test e-mail message: The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP).
I would check that Outlook actually currently has stored the settings as recommended by VM.
Account type | SMTP |
Username | richard.branson@virginmedia.com |
Server port | 465 |
Authentication | Password |
SSL/TLS | Yes |
Server host | smtp.virginmedia.com |
A while ago it was quite common that Outlook would always default to Port 25 rather than 465 for a secure outgoing (SMTP) server. If I remember correctly, to correct it the trick is to set or reset the encryption method to SSL/TLS, and then change port 25 to port 465.
I have not heard or seen that Port 25 default issue in Outlook for a while but perhaps it is still lingering on and it would explain the error you are seeing.😉
Coenoy.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 18-07-2021 16:31
Hi coenoby
That was it - all done now, thanks for your help
on 18-07-2021 17:14
Thanks for letting us know that your issues have now been resolved @Jonesey.
Please let us know if you have any further issues.
Regards,
Steven_L