Code:DEF01

[HAlbion]

I am locked out of my virgin.net email. Please can someone help?

Whenever I do forgotten password or email I get Code:DEF01

I have cleared the cache and tried different devices. Trying to message or phone Virgin has also been problematic...

[Paul_DN]

Hi HAlbion,

Thank you for reaching out to us in our community and welcome, sorry to hear you are locked out of your .Net email account, is this associated to an active Virgin Media account?

Regards

Paul.

[HAlbion]

Yes, I have an account number and an area code. Can you help me access my emails?

[Sabrina_B · Accepted solution]

Hi @HAlbion 👋.

I shall send you a private message so that we can go through Data Protection. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina