Closing an old ntlworld email account

[sallyc1]

Hi

Could you please help me close down an old ntlworld email account I have which i am having issues with.

Thanks

S

[Paul_DN]

Hi sallyc1,

Thank you for reaching out to us in our community and welcome back, it has been a while, sorry to hear you are having an issues with your ntlworld Email, is this associated with an active account or is it from an old closed account?

Regards

Paul.

[sallyc1]

Hi

It's from an active account but I don't use it.  It seems to be now sending spam emails to my contacts. I would like to permanently delete it.

Thanks

Sally

[Graham_A]

@sallyc1 If it is the primary username for your current VM broadband account then it is unlikely that VM will be able to close it down.

However, if it is a secondary account then you should be able to delete it yourself.

Log into your primary my Virgin Media account and click on Account Settings > Account details and scroll down to Manage other My VM accounts.  Click on delete to the right of the secondary account concerned.

[sallyc1]

Hi

Thanks for your reply

I've just logged in and it's not listed on my account so I'm not able to delete it. My husband email is on there though.

I dont log in with my ntl email either.

S

[Graham_A]

@sallyc1 

@Paul_DN should be able to assist further when he picks up this thread when next on shift.

[Tom_W1]

Hi @sallyc1 thanks for your reply, all understood here and no problem.

Please allow me to send you a PM so I can look into things further for you, kindly expect the PM from me to arrive shortly and respond directly when you can!
Many thanks

[steve375]

Please can somebody from VM help me with this too? I left VM years ago but my old ntlworld email account still sends out spam, and I have no way to kill it. Many thanks

Steve

[Ilyas_Y]

Hey there @steve375, thanks for reaching out to us on the forums.

I'm sorry to hear about the issues regarding the email 😞
Usually when an account is closed - the emails close down within 90 days of the broadband services ending, although at times some may slip through.
But don't worry - I shall assist you on this and I will send you a private message.
Watch out for the purple envelope inviting you in.

Kind regards,
Ilyas.

[Ilyas_Y]

Thanks for speaking with us today @steve375 on the forums.

I'm glad we have been able to assist and get the mailboxes deleted as requested!
As always - feel free to reach out to us for any query you have and we will try our best to assist as much as we can.

Kind regards,
Ilyas.