Forum Discussion

sallyc1's avatar
sallyc1
Joining in
3 years ago

Closing an old ntlworld email account

Hi Could you please help me close down an old ntlworld email account I have which i am having issues with. Thanks S      
Paul_DN's avatar
Paul_DN
Icon for Forum Team rankForum Team
3 years ago

Hi sallyc1,

Thank you for reaching out to us in our community and welcome back, it has been a while, sorry to hear you are having an issues with your ntlworld Email, is this associated with an active account or is it from an old closed account?

Regards

Paul.

sallyc1's avatar
sallyc1
Joining in
3 years ago

Hi

It's from an active account but I don't use it.  It seems to be now sending spam emails to my contacts. I would like to permanently delete it.

Thanks

Sally

 

  • Graham_A's avatar
    Graham_A
    Very Insightful Person
    3 years ago

    sallyc1 If it is the primary username for your current VM broadband account then it is unlikely that VM will be able to close it down.

    However, if it is a secondary account then you should be able to delete it yourself.

    Log into your primary my Virgin Media account and click on Account Settings > Account details and scroll down to Manage other My VM accounts.  Click on delete to the right of the secondary account concerned.

    • sallyc1's avatar
      sallyc1
      Joining in
      3 years ago

      Hi

      Thanks for your reply

      I've just logged in and it's not listed on my account so I'm not able to delete it. My husband email is on there though.

      I dont log in with my ntl email either.

      S

      • Graham_A's avatar
        Graham_A
        Very Insightful Person
        3 years ago

        sallyc1 

        Paul_DN should be able to assist further when he picks up this thread when next on shift.