Hope someone from the Community or VM team can help where the phone support and WhattsApp assistants had no idea of the issue I was trying to explain.
I have a blueyonder e-mail address which was used for many years and is still active. The VM account with which this e-mail box was set-up has been closed and I can no longer log into VM on-line to manage this account... Maybe fair enough if hosting of the associated e-mail address had also ceased with a notice period...
However, it still works so I carried on using it. e-bay, paypal and facebook have all recently reported suspicious log in attempts and password reset requests which were not initiated by me. I've exhausted VM help team's powers by asking if they can put a block or help me change the password on this e-mail account which they are still hosting (this is the bit that really threw them) All they could do was repeatedly tell me that the account isn't active and they can't lock the e-mail account and they have no way to help me reset the password.
Surely, surely someone in the world of Virgin Media understands that the e-mail hosting bit of this closed account is still very much active and needs to be able to be serviced and managed by me or your support team, considering it has a lot of my personal details associated with it. Or at least just tell me you will cease to host it and all the mail history and account holder details will be deleted would also be fine!
As it stands I can only conclude that VM are happy being breach of the Data Protection Act and waiting for me to take further action.
Of course I'd rather not. Any solutions?!
