Virgin Media Community

[ianonthecoast]

I had to leave Virgin Media nearly 2 years ago because I couldn't get set up at my new address (Cabling issues). I have an old virginmedia email account which I don't need anymore and can't manage profile, not recognised on My Virgin Media etc but need it closing as I understand that it has been hacked (text from virgin media today)? Please can you advise?

[coenoby · Accepted solution]

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@ianonthecoast wrote:

Please can you advise?

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The Forum Team (Virgin Media employees) should be able to sort this out for you. However, it will take them a few days to pick up this post.

In the meantime do not mark this post as a 'Helpful Answer' because they will take that to mean that the problem has been solved and therefore assume no action is required.

Just be patient and help will arrive.

Coenoby

[Jen_A · Accepted solution]

Hi ianonthecoast,

We can definitely help with this. Please reply to my PM (purple envelope, top right) with the requested information and I'll sort this out 🙂

[Jen_A]

Email address removed from our central directory and confirmed via PM 🙂

Thanks for your patience,