Superuser since 2015/16 Use Kudos to say thanks Mark answer as "helpful" only when the problem is solved Please don't send me private messages unless I ask you to. I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.
Oh dear ! i think the Forum Team missed this one - they had a change of some sort in the offices - moved to a new centre, new job roles, that is the impression I get. I'm sure they'll find it now that you've bumped it - and a Super User will be along to refer it to their attention.
In fact, recently, they've been replying within the hour!