Cheque from virgin media lost

[veleva97]

Hi,

I have a question. I received a cheque from virgin media with the bank HSBC a while ago after a collector company asked me to pay a bill. So I paid it and later virgin media issued me the money bank using a cheque. The problem is that I lost the cheque and now I need a new to be issued. I called them and they said they cannot help me on the phone and I have to send an email.

The account is from 2017 so I while ago. 

Can you help me? What is their email? 

[Kain_W]

Hi veleva97,

Thanks for posting and welcome back to the community.

Apologies for the issues faced, the cheque may have expired anyway to be cashed, can I ask what has been advised on the phone regarding this? As usually our team can support with this.

Thanks,

[veleva97]

Hi Kain,

They were not very helpful on the phone. They told me to find the email on the virgin media website and white there. This would be the only option I have. As I could not find an email on their website, I am writing here.

hope you can help me. I have the account number if this helps

[Kain_W]

I can take a further look into this for you.

I've dropped you a PM to discuss further.

Thanks,