Menu
Reply
  • 1
  • 0
  • 0
crdoherty
Joining in
166 Views
Message 1 of 2
Flag for a moderator

Change of password and security details not requested

I checked my email this morning and found notifications from webteam@virginmedia.com that both my email password and security details were successfully changed overnight. I did not request either of these changes. What can I do to get back in control of my account?

0 Kudos
Reply
  • 1.13K
  • 102
  • 615
MissPasko
Knows their stuff
161 Views
Message 2 of 2
Flag for a moderator

Re: Change of password and security details not requested

These help files are a good start.

https://www.virginmedia.com/help/virgin-media-mail-my-email-has-been-hacked

https://www.virginmedia.com/help/virgin-media-mail-my-email-account-is-locked


~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~

If you want to say thanks > click 'Kudos'.
Have we solved your issue? > click 'Mark as Helpful Answer'
0 Kudos
Reply