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NN4 · ‎25-10-2021

Hi I've been advised that my ntlword email password has been hacked and need to find out how to change it

Graham_A · ‎25-10-2021

Sign in to My Virgin Media, go to My Profile and/or Manage Accounts depending on whether the account concerned is your primary account or an additional one. Select the account concerned and then click on Change to the right of password if a primary account or View/Change then change to the right of password for secondary accounts.

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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Graham_A · ‎25-10-2021

Sign in to My Virgin Media, go to My Profile and/or Manage Accounts depending on whether the account concerned is your primary account or an additional one. Select the account concerned and then click on Change to the right of password if a primary account or View/Change then change to the right of password for secondary accounts.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Serena_C · ‎26-10-2021

Hi @NN4

Welcome to our Community Help Forum 🙂

Thank you for making your first post regarding changing the password for your NTL email address. Have you been able to successfully change the password following the instructios @Graham_A provided?

Please let me know if not and I would be happy to manually reset your email password from here.

Kind regards,

Serena

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Change ntl emai password