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Stanners1966
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Change e mail password

I received a letter from virginmedia saying my sons account had been hacked and we had to change the password - his e mail is through my account but I can't find it anywhere please help

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MissPasko
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Re: Change e mail password

You sign into YOUR account (if that is the primary account).  If it shows you your emails, click the red infinity swirl in the top right corner of the screen.

sign on.PNG

 

Then navigate to My Profile Manage accounts:

new account.png

 

Let us know if you have any problems - the community members can walk you through it!


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Very Insightful Person
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Re: Change e mail password

Sign in to My Virgin Media, go to My Profile and/or Manage Accounts depending on whether the account concerned is your primary account or an additional one. Select the account concerned and then click on Change to the right of password if a primary account or View/Change then change to the right of password for secondary accounts.

If the above doesn't help and the account does not show under manage accounts post back and tell us a bit more about the account history.

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Graham
I am a VM customer. There are no guarantees that my advice will work.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Stanners1966
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Re: Change e mail password

Thank you 😃
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Stanners1966
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Re: Change e mail password

Thank you 😊 sorted
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MissPasko
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Re: Change e mail password

Now is a good time for your son to check the settings on his account - the autoforward, filters, etc.  Just to be sure that nothing bad has happened.  And why not anyone else who has an account under your control - please do this so none of you suffer any consequences.

Good luck.

https://www.virginmedia.com/help/virgin-media-mail-my-email-has-been-hacked

https://help.virginmedia.com/system/templates/selfservice/vm/help/customer/locale/en-GB/portal/20030...

Filter.JPGSettings button.JPG


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