on 17-05-2021 16:10
Virgin media state they can not change the customer's primary email web address
I am receiving dozens of spam messages each day.
It is a reasonable request - customers should be able to change ** their ** primary web address
The only solution at the moment seems to be to close my virgin media account and open a new one . . . . five minutes later . . .
Now I realise I should not give my **Primary Web email address** to any person . . .
Is that what Virgin Media recommend because of their system requirements ?
Because VM will never allow the customer to change it?
Answered! Go to Answer
on 24-05-2021 12:18
Thank you for your response @changePrimary
We can understand why you feel this way. We will take your feedback on board and pass it on to the relevant teams. However as it stands, we are currently unable to change your primary email address.
Is there anything else we can help with today?
Thanks,
on 24-05-2021 13:55
@changePrimary wrote:The best internet companies provide a simple-to-use interface which enables customers to update **their** details.
What VM do provide is an option to change the email address which VM use to contact you regarding your billing or for any service updates. The only limitation is that it has to be a non VM email address. If don't have one you could open a Gmail or Outlook.com email account and then follow these instructions:
Once you have verified the change by signing in and responding from your new email account you will only need to use your primary address as your username / password when you sign into your 'My Virgin Media' account'.
As Howard posted earlier, "If you don't access the primary address for 150 days VM will deactivate it for email use but it remains valid and always will remain valid for you to access services through My Virginmedia, like your bills. This gives you exactly the result you want."
My personal advice would be to switch to using your new Gmail / Outlook.com / or other non VM address for all your email needs:
Coenoby
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.
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on 17-05-2021 16:44
Please stop fighting a losing battle. You can't change it and neither can VM because the address is baked into their systems to allow the single sign on system to work. If you don't want to use it then stop using it. Create a secondary address and use that. If you don't access the primary address for 150 days VM will deactivate it for email use but it remains valid and always will remain valid for you to access services through My Virginmedia, like your bills. This gives you exactly the result you want.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
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on 17-05-2021 17:25
I never accept losing a battle where the system is badly designed
VM can deactivate **my primary email account** if I ask for it . . . others have done that where their 150 day limit failed.
What is the problem with VM ?
Others have asked for a primary email account to be deactivated - VM have obliged
The people who answer these questions can also cause primary email accounts to close . . .
on 18-05-2021 16:33
We are most certainly unable to change the primary email address as previously advised, my apologies for the inconvenience. I'd love to be able to help you further but unfortunately this is not something we're capable of doing.
Regards
on 24-05-2021 12:01
a) Why do other very large companies like for instance . . . LinkedIn . . . Provide a simple interface which allows a customer to quickly add a new email address and then change it from being a secondary email to a primary email address. It is incredible that VM will NOT to provide this service.
b) The best internet companies provide a simple-to-use interface which enables customers to update **their** details.
c) The best company is 'Anglia Water' . . . .
d) Among the worst are Vodafone and Virgin Media.
VM is the only company that refuses to allow customer's to change **their** email address.
on 24-05-2021 12:18
Thank you for your response @changePrimary
We can understand why you feel this way. We will take your feedback on board and pass it on to the relevant teams. However as it stands, we are currently unable to change your primary email address.
Is there anything else we can help with today?
Thanks,
on 24-05-2021 13:55
@changePrimary wrote:The best internet companies provide a simple-to-use interface which enables customers to update **their** details.
What VM do provide is an option to change the email address which VM use to contact you regarding your billing or for any service updates. The only limitation is that it has to be a non VM email address. If don't have one you could open a Gmail or Outlook.com email account and then follow these instructions:
Once you have verified the change by signing in and responding from your new email account you will only need to use your primary address as your username / password when you sign into your 'My Virgin Media' account'.
As Howard posted earlier, "If you don't access the primary address for 150 days VM will deactivate it for email use but it remains valid and always will remain valid for you to access services through My Virginmedia, like your bills. This gives you exactly the result you want."
My personal advice would be to switch to using your new Gmail / Outlook.com / or other non VM address for all your email needs:
Coenoby
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 27-05-2021 11:47
Thank you for your help.
Thank for explaining when primary web addresses can be deleted
Then realizing I met all the criteria . . . somebody fixed my details 🙂
Virgin Media must also like deleting old NTLworld email addresses 🙂 🙂