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Cant access virginmedia email

MTB123
Joining in

on ‎13-01-2022 19:25

I'm getting 'Your mailbox is unavailable' when I try to get into virginmedia email. I've tried waiting as the message says, but I'm still stuck. anyone got an answer please!!

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2 REPLIES 2

Graham_A
Very Insightful Person
Very Insightful Person

on ‎13-01-2022 19:38

@MTB123  Try following the instructions set out here:

Email-accounts-locked-mailbox-unable-unable-to-access-email/ 

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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Serena_C
Forum Team (Retired)
Forum Team (Retired)

on ‎14-01-2022 20:28

Hi @MTB123

Welcome to our Community Help Forum 🙂

Thank you for making your first post regarding accessing your emails, I'm sorry to hear your mailbox is unavailable at the moment. Please can you try following these steps and let us know if you're still experiencing difficulty accessing your emails:

1. Perform an anti-virus scan on all devices you have used the impacted email account on

2. Change the password and security question answer on My Virgin Media

3. Check for any additional email accounts that may have been created on your account

4. Check for auto-forwarding rules which may have been setup in Webmail

Kind regards,

Serena

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