Cant access virgin email account via Windows Live Email or online

[AzardHosein]

My Windows Live Email on Windows 7 is not allowing me to send and receive emails. Instead, the logon pops up with the same username and password i have been using. Finally, after pressing cancel, the following error codes appear - 

"Unable to send or receive messages for the Virginmedia (azardhos) account. An incorrect password was entered. The next time you send or receive messages, you'll be asked to enter your user name and password for this account.

Server Error: 0x800CCC90
Server Response: -ERR [AUTH] Authentication failed.
Server: 'pop3.virginmedia.com'
Windows Live Mail Error ID: 0x800CCC92
Protocol: POP3
Port: 995
Secure(SSL): Yes"

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My son has already tried repairing Windows Live, but still no joy.

Also, when trying to access my virginmedia email account online, I am met with -

"Sorry!

Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices."

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Before this incident occurred, I had phoned my daughter who lives in Wiltshire to access my account online and read some important emails I had gotten and needed her help. I am wondering if this is the cause of why i am unable to access my emails. I am expecting very important emails and need my daughters help. 

Please advise on what I should do to correct this.

Thank you.

[Graham_A · Accepted solution]

@AzardHosein 

The first thing to do is follow the instructions set out here:

https://community.virginmedia.com/t5/Email/Email-accounts-locked-mailbox-unable-unable-to-access-ema...

In most cases this should unlock the account.  Wait at least 30 minutes after changing the password before trying to log in again.  Once you can access the email account via the webmail page you will then need to enter the new password into your windows live program.

[albob]

or, failing that, have a read of this thread 

https://community.virginmedia.com/t5/Email/Email-Authentication-issues/m-p/4744149#M218673

[AzardHosein]

Thank you Graham. This worked. I can access my emails again. Very Happy

[AzardHosein]

Thanks for your help albob