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DaveyB51
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Message 1 of 5
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Cannot sign in to Virgin account/email

From Sunday 6 January 2019, I have not been able to sign into either my email account or my Virgin account.

Both sign in pages say the account/password is incorrect (been using the accounts for years)

has anyone else had this problem?   Or is there a known problem?  Anyone got any suggestions?

 

 

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MissPasko
Fibre optic
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Message 2 of 5
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Re: Cannot sign in to Virgin account/email

Virgin have been deleting addresses that are not attached to active broadband accounts.  Did you ever have a break in service or move house?

If you still have an active (paid for) VM broadband account, it is possible that the email access can be fixed or transferred.  Wait here for a member of the Forum Team (VM employees) who can assess the situation and deal with this.  It can take a few days or a week, as they deal with posts in date order.


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MissPasko
Fibre optic
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Message 3 of 5
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Re: Cannot sign in to Virgin account/email

Hello again, DaveyB51

Thanks for noticing my post, however it would be best for you to remove the "helpful post" setting, as that makes it look like your problem is completely solved.  I think you can do that through post options.

 


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Forum Team (Retired) Jen_A
Forum Team (Retired)
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Message 4 of 5
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Re: Cannot sign in to Virgin account/email

Hi DaveyB51,

There is no known issue with access for active account and I wonder if your email address is linked to your current VM account? Or perhaps you've had or will have an email from Internet Security if there's an issue? 

I shall check for you so we can sort this out - just reply to my PM first (purple envelope, top right).

Thanks Smiley Happy


Jen
Forum Team



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Forum Team (Retired) Jen_A
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Message 5 of 5
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Re: Cannot sign in to Virgin account/email

Just to confirm this issue is now resolved Smiley Happy


Jen
Forum Team



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