I have not been able to send emails from my email account without using virginmedia.com. I am unable to send from my iPad, phone or computer yet my husband's account remains fine. We have deleted, uninstalled and reinstalled and followed all the set up guidelines.
I receive emails without any problem. Can you please advise me what to do. I am so fed up, I am thinking about cancelling Virgin as out network provider.
If you're experiencing the problem on all devices then it's either:
An account issue.
You don't say what computer you have or what email program you are using. However if you are using either Outlook or Thunderbird it might be worth enabling logging and posting the error messages returned from the server.
This thread just goes to show how differently non specific posts can be interpreted. I took access via virginmedia.com to mean the op had webmail access to her emails but couldn't get them to send via an email client.
_________________________________________________________ Graham I am a VM customer. There are no guarantees that my advice will work. To say thanks click the kudos thumb. If I have solved your problem please click the helpful answer button.
You are right. I do have access via virginmedia.com and can send via the webmail but though I can receive and read emails to my account on my mail on my samsung phone, iPad and Mac computer, I cannot send. My husband has identical account set up to me, and uses the same email client, though he uses iPhone and not an android phone and he does not have the same issue. It has been like this since last August and we have tried, in vain to try to find the issue.
Thank you for getting back to us nikkiab. The SMTP logs support the error code (VM402) returned to you which relates to the 'from' address. There is an issue on our backend systems with your email address which we can resolve with the intervention of I.T.
I have escalated the matter to them, ref: P008758805. They can take anything as little as 1 day or as long as 10 to resolve a query. But they'll get in touch with me when the work is done and I'll notify you accordingly.
Sorry about this but we shall get it sorted out for you.