on 16-08-2021 11:35
Hi, I have the same problem, can someone contact me to work on a fix for this please.
on 16-08-2021 14:44
Spamhaus blacklist or local abuse blacklist?
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on 16-08-2021 18:18
This is the message when sending email, I can receive ok and can also send direct from Virgin Media in a browser it just won't send through outlook:-
csmtp1.tb.ukmail.iss.as9143.net cmsmtp Sorry your IP **.**.***.*** is active in our local abuse blacklist. Contact Virgin Media abusedesk for delisting requests.
I have been using outlook on my Mac for years and my Virgin Media email has always worked fine.
The other day I received an email from a trusted friend but it flagged as spam, I forwarded it to my gmail account as I trusted it and needed the attachment - I suspect this may have caused the issue.
I have requested the removal via Sorbs and Spamhaus but nothing seems to be working?
on 16-08-2021 23:24
Issue has been flagged to the forum team who are best placed to help further; be aware it can take them a few hours / days to respond.
on 17-08-2021 09:46
Thanks for coming back to us @audi708.
I would need to take some more information via a private message, so that we can look into this further.
I will drop a private message over in a moment.
Regards,
Steven_L
on 17-08-2021 10:00
Thanks for confirming your details @audi708.
I have now passed this onto our internet security team to be investigated further and I will be in touch with you as soon as I hear anything back from the team.
Regards,
Steven_L
on 17-08-2021 10:10
No problem, thanks
on 17-08-2021 13:37
on 19-08-2021 10:16
Thanks @audi708, I will pass this onto the team right now and let you know when we have a further update for you.
Regards,
Steven_L
on 20-08-2021 11:12
Just a quick update @audi708, you IP has been submitted to be delisted by our support team and once they come back to confirm it has been completed, I will let you know once this has been done.
Regards,
Steven_L