20-07-2021 17:18 - edited 20-07-2021 17:20
Hi
Just over a week ago I stopped being able to send email. It gets stuck in the Outbox and then shows this error message:
Sending' reported error (0x800CCC67): 'The server responded: 421 csmtp.tb.ukmail.iss.as9143.net csmtp Sorry your IP 86.19.152.175 is active in our local abuse blacklist. Contact Virgin Media abusedesk for delisting requests'
Other useful information:
In addition I have tried to resolve the issue in the following ways (all to no avail):
Based on the above the issue is not with my Outlook or PC settings. It seems to me it is an IP address issue (as the error message suggests).
I used mxtools to run my IP address against blacklists. It showed my IP address was on the SORBS DUHL list but, having spoken them at length, this is unlikely the source of the error as (dynamic) IP address was added back in 2008.
In short, I think my IP address, by process of elimination, has been recently added to a blacklist. As I understand it I need my ISP (Virgin Media) to help me resolve that i.e. find out which RBL (blacklist) is causing the issue and help me become delisted (or reassign me a new dynamic IP address).
If anybody can help it would be much appreciated. I've spent over 10+ hours researching this issue but have not been able to solve it.
Thanks
Alex
on 21-07-2021 17:41
Hi @Alex_32768.
Welcome to the community and thanks for your first post, we're happy to have you with us 🙂
I'm very sorry to hear you're having some issues sending mail, I appreciate this is very frustrating and we apologise for any inconvenience caused.
Thank you for outlining the issue in detail, I'm going to send you a PM so we can escalate the matter for you accordingly.
Please look our for a notification in the purple envelope located in the top right hand corner of your screen.
Thanks,
New around here? To find out more about the Community check out our Getting Started guide
on 21-07-2021 19:02
Sorry Alex_32768,
It looks as though Sofia was meant to send that second post as a private message but it's posted it publicly instead.
Can you please sent the information she has requested directly to her. To send her a private message just click on her name and once her profile loads there should be a send message option at the top right hand side 🙂
Thanks,
on 05-08-2021 05:29
Hi could you help me please, i can't send emails either and i get the abuse desk response when i try. I need access to my emails.
on 05-08-2021 08:42
Hi jezzyby47
My original issue has not yet been resolved so I can't tell you what you need to do. Clearly once I do get a resolution I can let you know.
How are you sending email? Is it from your home computer using an email client (such as Outlook)?
Thanks
Alex
on 05-08-2021 10:52
Hi @jezzyby47
Thanks for posting on our community forum!
I'm going to private message you now to investigate this further, please keep an eye on your inbox.
Regards
on 06-08-2021 12:04
hi - i have the same problem as well. can some one in the forum team give me some help? thanks. oscar18
on 06-08-2021 13:57
Hi @oscar18
Thanks for posting on our community forum!
I'm going to private message you now to take a look into this, please keep an eye on your inbox.
Regards
on 17-08-2021 14:08
I have had the exact same problem, and tried various similar solutions. The VM support page for this problem says if you change your password it will resolve in a few days. I changed mine a few weeks ago before going on holiday, the problem is still there.
I have tried all the options with changing ports and SSL settings etc. But like Alex32768 nothing seems to work.
Can someone at Virgin please let me know what I need to do to resolve this as it is NOT convenient to have to use the VM online email client.
Also - why have all the people who have said they have the problem been sent a PM, why not post the solution, or range of solutions, on this page? Do you have something to hide or be ashamed of???
Thanks in advance.
Alan
on 17-08-2021 14:12
Hi Alan
VM are still working on my issue. I agree with you that the solution ought to be posted publicly as it will save others time in the future.
if I get a resolution I will post it here.
Alex