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Cannot log into emails using webmail

Yesterday morning I was using webmail without problems.  log on using saved mail address and password on my home windows 10 computer. In the afternoon I was unable to get on with it telling me I had user name / password problems - despite them being save and used earlier. To humour it I changed my password. Initially this was impossible to do and sent me round in circles re-submitting security details etc until this morning I was able to change my password successfully. I tried signing in again with the same result - wrong user name and or password message so just cannot get in. Is there a problem with it at the moment using the virgin media website lo in for emails?

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Re: Cannot log into emails using webmail

Web mail is working fine.  Are you a current VM broadband customer and is your e-mail address shown when you log into My Virginmedia?



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Re: Cannot log into emails using webmail

  • Yes I am a customer and yes my email address is showing along with my now changed password when I log in. It asks me to confirm I'm not a robot and then says one of the details is wrong when it is not. Last time this happened all was OK the next day but not this time
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Re: Cannot log into emails using webmail

Try logging in via

mail2.virginmedia.com

and come back with the result.


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Re: Cannot log into emails using webmail

No - makes no difference trying through that either. Exactly the same issue.

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Re: Cannot log into emails using webmail

You'll need to wait until the VM team reach this post and get your mailbox looked at by the VM IT team. They are normally pretty quick to do this.


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Re: Cannot log into emails using webmail

Good Afternoon Jinky55.

 

Thanks for your post on our Community Forum!

 

Sorry to see you've been having issues with your E-Mail account

 

Check out the purple envelope in the top right hand corner for a PM from me

 

Kindest regards,

 

David_Bn