Menu
Reply
  • 9
  • 0
  • 0
Jewel1
Tuning in
366 Views
Message 1 of 8
Flag for a moderator

Cannot log into VM account

Hi,  Cannot log into my Virgin Media account. Is anyone else experiencing any issues?

0 Kudos
Reply
  • 758
  • 41
  • 147
SDC
Rising star
362 Views
Message 2 of 8
Flag for a moderator

Re: Cannot log into VM account

The straight answer is "yes".

But to give us a reasonable chance of solving your problem, you'll have to give us a reasonable amount of explanation.


-------------------------------------------------------------------------------------------
Learning one day at a time how VM works, breaks, and gets fixed.
Use Kudos to show your appreciation,
send Guinness to really show your appreciation :-)
Mark answer as "helpful" only when the problem is solved.
I do not work for VM... I work for peanuts.
And I'm a die-hard Eudora fan.
-------------------------------------------------------------------------------------------
0 Kudos
Reply
  • 9
  • 0
  • 0
Jewel1
Tuning in
330 Views
Message 3 of 8
Flag for a moderator

Re: Cannot log into VM account

What explanation do you need? Correct user/email name and password inputted and validation accepted. Cannot log in.

0 Kudos
Reply
  • 758
  • 41
  • 147
SDC
Rising star
318 Views
Message 4 of 8
Flag for a moderator

Re: Cannot log into VM account


Jewel1 wrote:

What explanation do you need?


Are there any error messages? Can you post a screenshot (we can't see what you see)?

Presumably you do have live, paid for, VM broadband account. Is there anything in the sticky post at the following link that applies in your case?

http://community.virginmedia.com/t5/Email/Orphan-Email-accounts/td-p/3492073


-------------------------------------------------------------------------------------------
Learning one day at a time how VM works, breaks, and gets fixed.
Use Kudos to show your appreciation,
send Guinness to really show your appreciation :-)
Mark answer as "helpful" only when the problem is solved.
I do not work for VM... I work for peanuts.
And I'm a die-hard Eudora fan.
-------------------------------------------------------------------------------------------
0 Kudos
Reply
  • 7.75K
  • 883
  • 3.28K
Superuser
Superuser
311 Views
Message 5 of 8
Flag for a moderator

Re: Cannot log into VM account

And if you want to know why a one line question without any useful information won't cut the mustard read this thread and my two posts about what might be happening and you'll soon realise that we do not ask for information lightly and neither are we mind readers. We are customers and users like you trying to help the best we can. This is not a dedicated VM technical support forum:

http://community.virginmedia.com/t5/Email/My-virgin-net-email-is-blocked-hacked/td-p/3548135/page/2

-----------------------

Superuser 2017/18
Use Kudos to say thanks
Mark answer as "helpful" only when the problem is solved
Please don't send me private messages unless I ask you to.
I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.
  • 758
  • 41
  • 147
SDC
Rising star
296 Views
Message 6 of 8
Flag for a moderator

Re: Cannot log into VM account


SDC wrote:

Jewel1 wrote:

What explanation do you need?


Are there any error messages? Can you post a screenshot (we can't see what you see)?

Presumably you do have live, paid for, VM broadband account. Is there anything in the sticky post at the following link that applies in your case?

http://community.virginmedia.com/t5/Email/Orphan-Email-accounts/td-p/3492073


Further to that and further to Howard's post...

When you say "Cannot log into my Virgin Media account" do you mean that you can't get into My Virgin Media online or that you can't check your emails via webmail or using an email client?

What sort of device(s) are you using?

Are you trying to log in using the credentials for your primary account?

Have you tried changing your password?

Have you received notification that your account has been blocked?

With such a dearth of info, the list of questions that we could ask could be extensive.


-------------------------------------------------------------------------------------------
Learning one day at a time how VM works, breaks, and gets fixed.
Use Kudos to show your appreciation,
send Guinness to really show your appreciation :-)
Mark answer as "helpful" only when the problem is solved.
I do not work for VM... I work for peanuts.
And I'm a die-hard Eudora fan.
-------------------------------------------------------------------------------------------
0 Kudos
Reply
  • 9
  • 0
  • 0
Jewel1
Tuning in
258 Views
Message 7 of 8
Flag for a moderator

Re: Cannot log into VM account

Tried now and it works.  This was a VM online account. Accessed by a Samsung laptop. When email and password was entered green ticks appeared accepting the information given then nothing. No notifications that there were issues with my account.

Thank you.

0 Kudos
Reply
  • 14.33K
  • 767
  • 5.05K
Superuser
Superuser
246 Views
Message 8 of 8
Flag for a moderator

Re: Cannot log into VM account

The Green ticks mean that you've entered a username and password that appears to be acceptable.  Not that they are correct.

However if it's working for you now all well and good.  Post back if you have any more difficulties.

Tim

________________________________________


Only use Helpful answer if your problems been solved.

0 Kudos
Reply