Cannot create new email addresses

[Morrile]

Hello,

Just come off the phone with India as they have little to zero knowledge and cannot listen. I logged into my account to create a new email address, I click to select the email address, making sure it's not taken, and followed by the password. When I click create I get the following error message 

Three times I tried, over three days, each time the name is taken if I try again, and each of the three time the email address does not show up within my list. Can someone please let me know what the fault actually is, or can they quickly fix it. There are three emails that all start with Shifter. something else@virginmedia.com Feel free to delete these so I can create again once it's working.

Kind regards from a frustrated customer,

[Vikki_M]

Hi @Morrile

Thank you for your post and welcome back to our community. 

I am sorry to hear about the issues you are having with the email account. 

I will send you a private message now so we can discuss this further securely. 

Please look out for the purple envelope in the top right of the page and pop me a reply when you can. 

[Morrile]

Still fails with the same error message. This is now beyond a joke!

[Vikki_M]

Hi @Morrile

I am sorry to hear the resolution I provided hasn't fixed this. 

I will follow up via our private chat conversation.

Please pop me a reply there when you can.