A while back I forgot to update an email password after having it reset by VM. The account still works but I prefer to have longer, more complex passwords, hence why I want to change it. However, with all my email account the system is setup to use biometrics reader on my main PC. When I try and login I do not see the option for fingerprint biometrics, rather I see a message about inserting a physical 2AF key and I don't have any 2FA keys. I then select password but it doesn't recognise the password that's working on various devices okay.
Can someone look into M*****.******T@Virginmedia.com and remove this annoying 2FA, or let me know how to remove this?
When I had a similar issue recently I resolved it by logging into the My Virgin Media account on a different device clicking on Accounts Settings then Device Authentication then clicking on Remove device against the device that was having the issue.
I was then able to re set device authentication next time I used the problem device.
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I tried with my iPad and it asked for fingerprint biometrics rather than a 2FA key, yet chose password and typed the password which failed claiming it was wrong. The account in question is M***-****T@virginmedia.com as previously I typed a full-stop when it should be a hyphen. As I could not login I cannot disable the 2FA.
Can the password be changed so I can get into the account and fix this annoying issue?
Yes I had dried the steps @Graham_A offered but that will only work if I can log in, which I could not. Performing a password reset displays an error, and I have tried later and managed to change the password. However, rather than change my @virginmedia.com it's changed the password for @Blueyonder.co.uk account and cannot get into both accounts now.