As from Wednesday night 22nd December I seem to have lost access to my ntlworld.com email account, it worked fine before then and no changes have been made my end. If I try to log on via my computer using Microsoft Outlook I get a prompt to "Enter you account information for Ntlworld" and asking for my password, which when I put in. I get the error message my end of "An operation on the server timed out. The server may be down or overload, or there may be too much net traffic". If I try again I also get the message "The server for account "Ntlworld" returned the error "[AUTH] Authentication failed.."
If I also try to access email for webmail (the email option you have at the top of this page, I get the message "Your mailbox is not available at the moment. Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices. If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary."I've checked my settings my end and the correct password is there or used when I try to log in and prompt for my password.
So it all sounds like an ntlworld authentication server is down denying access. Are Virgin media aware of this and getting it fixed? Is anybody else not able to get access to ntlworld.com at the moment? I'm using a backup email account I have at Outlook.com to send emails for the moment so have my own workaround but would like to get ntlworld.com email account back please!
Peter
