Cannot access my email

[AngelAnnie]

I cannot access my main vm email account.  I'm disabled and this account I need to see, but vm email login dose not reconize it and thunderbird saids auth problem.  What can I do?

[Lee_R]

Hi @AngelAnnie thanks for posting and welcome back to our community.

Sorry to hear you cannot access your main email account and for any inconvenience this may be causing you.  would like to take a look on your behalf. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R

[Reece_MH]

Hi AngelAnnie 👋

Thanks for your replies to myself and Lee via private message. I'm glad we can now confirm that the issue is resolved, and you're able to access your mailbox as intended.

If you do need anything else, feel free to raise a new post in the relevant section and our team/community will be more than happy to help.

Thanks,

[AngelAnnie]

It's happen again, my email account been taken off and I can't login online.

[Daniel_Et]

Hi @AngelAnnie, thank you for your post.

We're sorry to hear the issue has reoccurred 😔

What's happening exactly when you try to sign in? Also, are you experiencing the same problem through both webmail and an e-mail client app?

Advice on how to manage your e-mail account can be found here. 

Please pop back to us at your earliest convenience.

Regards,
Daniel

[AngelAnnie]

I can download it to thunderbird and mobile phone, but not online.   I've screenshoot of what's happening and also it's not connecting to my vm account.

[Kain_W]

Thanks for the response AngelAnnie,

Sorry to hear you're still experiencing issues trying to sign in, so we can look at this further I've dropped you a PM.

The message will appear within the envelope icon.

Regards,

[AngelAnnie]

I still cannot access my email online.

[Chris_W1]

HI AngelAnnie, thanks for the message and welcome to the forums. 

Can you confirm what error message you are getting and does anything help here

Chris 

[AngelAnnie]

I still unable to access my email online please help.