on 29-08-2021 22:43
Hello, i have been unable to access my emails with receiving messages to try again later, if it continues to contact virginmedia.
I would appreciate help in assessing my email account as this is my primary account and expecting important return to school emails. I have had to register for this community service using an old email address i no longer use.
on 29-08-2021 22:46
Provided that the email account concerned is attached to your current VM broadband account then you will probably be able to regain access to the email addresses by changing the passwords.
Sign in to My Virgin Media, go to My Profile and/or Manage Accounts depending on whether the account concerned is your primary account or an additional one. Select the account concerned and then click on Change to the right of password if a primary account or View/Change then change to the right of password for secondary accounts.
If that hasn't unlocked your email address after at least 30 minutes then post back and the VM Forum Team staff should be able to help you when they reach this thread.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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on 31-08-2021 08:21
Hello CharSey
Thanks for your post
Can I please ask if you still need assistance with this
If so, let me know asap so we can get you back online
Gareth_L
on 31-08-2021 18:49
Thanks for checking in, i have access to my emails thanks to Graham's good advice.
Charmaine
on 01-09-2021 19:01