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silverstudio
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Message 1 of 9
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Cannot access emails for over a week

I have not been able to access my blueyonder email account on any device for over a week. When ever I try and logon it just tales me to a screen saying the following

Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.

 

I have tried calling but cannot get through to anyone

 

Is anyone else experiencing problems or can anyone from Virgin tell me what is going on.

This problem is affecting webmail and accessing emails on my iphone and ipad.

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Very Insightful Person
Very Insightful Person
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Message 2 of 9
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Re: Cannot access emails for over a week

This is likely to be account related causing your inbox to be locked for some reason.  If you cannot get through on the phone via the broadband faults option then wait here for the Forum Team to response.  Current response times can vary from a few hours to a few days.

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silverstudio
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Message 3 of 9
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Re: Cannot access emails for over a week

Thanks Graham

Unsurprisingly nothing from VM in way of contact or reply on here. And still no joy via phone. The VM customer service is truly awful. They are quick to call you repeatedly when they want to sell you something but when you actually need some assistance it is a different matter.

Still cannot. access my emails. That is over a week now....

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Forum Team
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Message 4 of 9
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Re: Cannot access emails for over a week

Hi Silverstudio,

 

Thanks for reaching out to us in our community.

 

I am sorry to hear that you are still unable to log to your emails.

 

I would like to invite you into a private chat so I can look further into this for you, I will send you an invite shortly, please click on the purple envelope to accept.

 

 

Kind regards

 

Paul.

 

 

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silverstudio
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Message 5 of 9
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Re: Cannot access emails for over a week

Ok, so I have given you details you requested over 24 hours ago and still no reply

 

Are you actually a genuine VM representative????

Once again VM doing absolutely nothing to improve their customer service reputation 

I still can’t access emails....

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MissPasko
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Message 6 of 9
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Re: Cannot access emails for over a week

The community has specific labels for different types of members.  You can click on anyone's name anytime and see a little more detail about them.  Here is a link to the Forum Team (VM employees) page, and it also includes the Superusers.  I hope your issue is fixed soon.

https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk


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silverstudio
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Message 7 of 9
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Re: Cannot access emails for over a week

Still nothing from anyone from Virgin

 

That's 10 days now I have not been able to access my emails

 

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silverstudio
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Message 8 of 9
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Re: Cannot access emails for over a week

Please can someone from VM help with this

I have still heard nothing. That is 2 weeks now I have been unable to access emails

 

This is beyond a joke now

 

Thanks

 

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silverstudio
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Message 9 of 9
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Re: Cannot access emails for over a week

I haven't heard anything back from you for a week since giving you my details

 

Please can you update me