Cannot access Blueyonder webmail in Brave anymore.

[tk007b]

Recently, I have been unable to access my blueyonder email from Brave browser. 

It works in Chrome and Firefox but has stopped in Brave with the following error 

Connection error, this service is not available right now <Retry>

When I press the retry link, it just repeats the message.  The message has a dark Blue background.

Any ideas how to resolve this ?

Many thanks

[Graham_A]

@tk007b  I would try clearing the browser cache and any cookies relating to Virgin media mail.  Once done close the browser and restart it, then try the Virgin Media webmail page again.

https://mail2.virginmedia.com/

[tk007b]

Deleted all cache, all cookies put the shields down and restarted the browser but still no joy. 

The link you suggested changes into this https://mail2.virginmedia.com/appsuite/ but I get the same error message ...

Cheers

[用心棒]

Does the issue persist when using:

• Incognito mode?
• a new profile?

-- 
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[tk007b]

Wow!,

What a great suggestion, how insightful!, incognito mode in Brave is just called a "Private Window" but when I tried that, much to my surprise, it worked!!

So now, the million dollar question .. . <you already know what I am about to ask> "Why doe sit work in a private Window but not in a normal window ????

Not sure how to try another profile (shall I create a separate login and try ?)

Cheers

TK 🙂

[用心棒]

The lack of tainted cached data seems a good answer as any to explain why it works in a Private window; unfortunately there seems little to motivate Virgin Media to fix this issue.

In your normal browsing window can you try pressing Ctrl + Shift + R to reload the the page whilst bypassing the cache to see if that makes a difference.

New profile, see this post https://community.brave.com/t/is-there-a-way-to-create-profiles-just-like-firefox-which-helps-to-mai...

[tk007b]

I take it you mean Command, Shift + R (on my Mac) 😉

Yep. the page refreshed but it made no difference. Am tempted to change my email address now, as there have been lots of outages on blueyonder email and also mail messages can sometimes take much longer to send and be received. Had it since the 90's! . Plus Blueyonder is always a (foot)ball ache to type in 😉

Thanks for your help

🙂

[tk007b]

Oh, BTW - creating a new profile fixed the problem.
Will I lose anything if I delete and recreate my profile ( I will export my favs first obviously)
Cheers

[tk007b · Accepted solution]

All sorted, 

Copied across bookmarks and saved passwords, onto the new Brave profile which is now working perfectly.

Thanks for all of your help!

🙂

PS - Password file deleted and emptied from recycle bin!