Cannot Send email username or password for SMTP is incorrect

[sknapp]

my wife tried to post on forum but because emails are not working cannot get her email address verified so I have joined to post.

getting a pop up and put in her password and it says its incorrect!

how can we get this fixed please or reset the password pleasE?

[David_Bn]

Thanks for your post on our Community Forums @sknapp, and a very warm welcome to you!

Sorry to hear of the issues with your wife's E-Mail account.

Can you confirm if this error is happening on the web mail service Virgin Media offers, or if this is via a third party application?

If you can also confirm if you're an active subscriber to our services, and that you're the account holder, that would be most welcome.

Kindest regards,

David_Bn

[H1uams]

I’m having the same problem on my iPad. Tried resetting the password at virginmedia.com but that does not help. I could delete the account onn my iPad but I believe I’ll lose all saved emails

[Chris_W1]

Hi H1uams, thanks for the message and welcome back to the forums. 

I am sorry to hear that you are having issues with the email address, what happened when you reset the password? 

Kind regards,, Chris.