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mdavid
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Cannot Send Emails from Ntlworld Account

Hi, my email account will not allow me to send emails from my ipad although it receives them without issue. I have ensured that all the settings are correct as per other posts but I continue to receive the message : Cannot Send Mail. The username or password is incorrect. 

This is not the case as I have checked and rechecked the details.

Any advice welcomed.

Thanks

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MissPasko
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Re: Cannot Send Emails from Ntlworld Account

Hello mdavid,

Have you tried the advice in this thread - deleting and resetting require extra steps on an apple product as it remembers the wrong server info (IIRC).  If you have done that, please come back and advise and we'll see if any other community users have more ideas.

https://community.virginmedia.com/t5/Email/Ipad-Iphone-SMTP-why-deleting-and-recreating-an-account-D...


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mdavid
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Re: Cannot Send Emails from Ntlworld Account

Thank you for your fast reply MissPasko.

I will follow the thread and try what is suggested. 

Thanks

 

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mdavid
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Re: Cannot Send Emails from Ntlworld Account

Hi Miss Pasko

Brilliant it worked !!! Thank you sooo much. Phew !

Mdavid

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MissPasko
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Re: Cannot Send Emails from Ntlworld Account

I'm so glad it worked for you - those pesky apple products!  I had a lot of fun with husband's iPad a few years ago and had to reset things every few days - it took me ages to figure out. Luckily it hasn't happened for a long while.


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Very Insightful Person
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Re: Cannot Send Emails from Ntlworld Account

Too true - I actually enlightened an employee in the Apple Store in Birmingham with that nugget of information.

Tim

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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